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[Order Tracking] How do I contact and track Shopee Supported Logistics partners?

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You can track your delivery through the in-app tracker, with updates reflected within 24-48 hours. Learn more about the estimated delivery time for your order.

Below is a list of our Shopee Supported Logistics partners, along with their contact information for delivery-related inquiries such as tracking order status or expediting delivery.

Logistics Partner	Tracking Website	Contact information
SPX Express	https://spx.ph/#/	Shopee Customer Service
J&T Express	https://www.jtexpress.ph/index/query/gzquery.html	(02) 8 911 1888 customerca@jtexpress.ph
XDE Logistics	https://www.xde.com.ph/track_and_trace/	0917 136 4933 0917 135 9933 customercare@xde.com.ph or inquiry@xde.com.ph
2Go	https://express.2go.com.ph/tracking/	(02) 8779 9222 customerservice@2go.com.ph
J&T Cargo	https://www.jtcargo.ph/	(02) 8681-8899 jntcargo@jtcargo.ph
YTO Express	https://www.ytoexpress.ph/homePage	(02) 8459 9999 cs.ytoexpress_ph@yto.net.cn
Flash Express	https://www.flashexpress.ph/tracking/	(02) 8539 4002 customerservice@flashexpress.ph
Worklink Services Inc	https://wsi-locator.xarosa.online/	(02) 8533 3888 cs_ecom@wsi.ph

⚠️ Note

· Expedited delivery is only available for orders past their estimated delivery date.

· If your order hasn't moved for 4 days, contact the courier’s Customer Service team.

· Not all couriers will notify you before delivery. If you receive a call or message from the rider, you can contact them directly. If they don't respond, reach out to the Customer Service team with your Order SN or Tracking Number.

· Shopee Supported Logistics partners attempt delivery twice. If the order isn't received after the second attempt or is refused on the first, it will be canceled and marked as Return to Sender (RTS).

· Orders marked as RTS are not eligible for re-delivery.

For rider behavior concerns and/or fake pick up/delivery attempts, you may contact the courier directly or report it to our Shopee Customer Service.

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