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[Order Tracking] How do I contact and track Shopee Supported Logistics partners?

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You can track your delivery through the in-app tracker, with updates reflected within 24-48 hours. Learn more about the estimated delivery time for your order

 

Below is a list of our Shopee Supported Logistics partners, along with their contact information for delivery-related inquiries such as tracking order status or expediting delivery.

 

Logistics Partner

Tracking Website

Contact information

SPX Express

https://spx.ph/#/

Shopee Customer Service

J&T Express

https://www.jtexpress.ph/index/query/gzquery.html

(02) 8 911 1888

customerca@jtexpress.ph

XDE Logistics

https://www.xde.com.ph/track_and_trace/

0917 136 4933

0917 135 9933

customercare@xde.com.ph or inquiry@xde.com.ph

2Go

https://express.2go.com.ph/tracking/

(02) 8779 9222

customerservice@2go.com.ph

J&T Cargo

https://www.jtcargo.ph/

(02) 8681-8899

 jntcargo@jtcargo.ph

YTO Express

https://www.ytoexpress.ph/homePage 

(02) 8459 9999

cs.ytoexpress_ph@yto.net.cn

Flash Express

https://www.flashexpress.ph/tracking/

(02) 8539 4002

customerservice@flashexpress.ph

Worklink Services Inc

https://wsi-locator.xarosa.online/

(02) 8533 3888

cs_ecom@wsi.ph

 

⚠️ Note 

· Expedited delivery is only available for orders past their estimated delivery date.

· If your order hasn't moved for 4 days, contact the courier’s Customer Service team.

· Not all couriers will notify you before delivery. If you receive a call or message from the rider, you can contact them directly. If they don't respond, reach out to the Customer Service team with your Order SN or Tracking Number.

· Shopee Supported Logistics partners attempt delivery twice. If the order isn't received after the second attempt or is refused on the first, it will be canceled and marked as Return to Sender (RTS).

· Orders marked as RTS are not eligible for re-delivery.


For rider behavior concerns and/or fake pick up/delivery attempts, you may contact the courier directly or report it to our Shopee Customer Service.

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